Frequently Asked Questions (FAQ)

1. How do I order?

In just a few minutes, you can design your own personalised travel photobook with The Memory Shelf. Start by picking one of our beautifully crafted travel destination templates from the drop-down menu and click Start My Design. Your chosen template will instantly appear as the front and back cover in the editor. You can then upload your photos and use our Autofill feature to place them automatically in seconds, or arrange everything yourself for a fully hands-on approach. Either way, you’ll have complete creative control in the editor. Want something entirely unique? Simply Start From Scratch.

2. How long does it take to receive my order?

All our products are made to order. Production usually takes 2–3 business days, and delivery time depends on your location:

  • Portugal: 4–6 business days
  • Europe: 4–7 business days
  • International: 7–15 business days

You’ll receive a tracking link via email once your order ships.

3. Do you offer returns or exchanges?

Because our products are custom-made, we do not accept returns or exchanges for change of mind or incorrect orders. However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days and we’ll be happy to replace or refund it.

4. What should I do if my order is damaged or wrong?

Please email us at info@thememoryshelf.com with your order number and clear photos of the product and packaging. We’ll review the issue and, if validated, send a free replacement or issue a refund.


5. How Much Can I Customise My Design?

As much as you want. We’ve designed The Memory Shelf to give you complete creative freedom over your travel photobook, while still making the process simple with our ready-made templates and easy-to-use Autofill creator.

Every template is fully customisable in the editor, or you can delete the template and start from scratch.

You’re free to adjust layouts, change colours, add stickers, icons, text, and much more using our intuitive photobook editor, making your design truly your own.

6. Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs are calculated at checkout based on your destination.

7. What Are The Dimensions Of Your Books?

A4 Hardcover
29.7 x 21.0 cm / 11.7 x 8.3 in Matte laminate, 2.5 mm thick

Gloss Paper
Silk coated, 150 - 200gsm

8. I want to create an album of a city or country that I can’t find. What now?

No worries. You can create your album with any theme you like. Just choose one of our templates and customize it your way, from the cover to the inner pages.

9. I have a different question. How can I contact you?

Feel free to reach out to us anytime at info@thememoryshelf.com. We'll get back to you as soon as possible.