Choose the product you wish to create and follow the customisation fields displayed on the page. Depending on the item, you can upload photos, choose the number of people or animals, add text, and select other available options. Before finalising your order, carefully check all the information submitted.

You can turn your memories into personalised block figures, photo puzzles, picture frames, books and magazines, music boxes, and other special gifts. The options vary from product to product and are always indicated on the respective page.

For the best result, please send a clear, well-lit photograph with the face and clothing fully visible. Avoid blurry, very dark images, those with strong filters, or with important parts cut off. For custom figures, a front, full-body photograph helps us to better reproduce each person.

Yes. There are models for different numbers of people and, in some cases, also for dogs and cats. Choose the composition corresponding to your family or occasion in the shop. If you don't find exactly what you're looking for, please contact us before ordering.

We start preparing personalised products shortly after receiving an order. If you need to correct a photo, name or other detail, please send us a message as soon as possible with the order number. We will do our best to help, but we cannot guarantee changes once production has started.

All custom items are produced especially for you. The delivery time varies depending on the product, time of year, and destination. The estimated delivery time at checkout includes shipping to your address. Once the order has been dispatched, you will receive an email with tracking information, if available.

Yes, we ship to several international destinations. Available methods, costs, and estimated delivery are calculated at checkout based on the country and product chosen.

Once your order has been dispatched, you will receive an email with the corresponding tracking information, if the shipping method provides it. You can also use the Track Order option in the store menu. Check your spam folder if you cannot find the email.

As each piece is custom-made based on your choices, photos, and data, we do not accept returns due to a change of mind or errors in the information provided by the customer. If the item arrives damaged, has a defect, or does not match the order, please contact us for assessment and resolution. Please also consult our Refund Policy for full terms and conditions.

Send an email to suporte@thememoryshelf.com with your order number and clear photos of the product and packaging. Contact us as soon as possible and keep the packaging while we investigate the case.

There may be a slight difference between the colours shown on your mobile phone or computer and the final product due to screen settings, photographic lighting, and the production process. We work to keep the result as true as possible to the image sent.

We are available via the Contact Us page or by email at suporte@thememoryshelf.com. Include your order number, if you have already purchased, so we can help you faster.